Code of Conduct -Commitments on Human Rights


icoca logo

Prudential Guards Limited is committed to fulfilling its responsibilities on human rights in all of its operations and activities by applying the United Nations Guiding Principles on Business and Human Rights (UNGP).

We understand human rights to refer to internationally recognised human rights – understood as those expressed in -

1. International Bill of Human Rights: a. The Universal Declaration of Human Rights (1947) b. The International Covenant on Civil and Political Rights (1966) c. The International Convention on Economic, Social and Cultural Rights (1966)

2. The International Labour Organisation Declaration on Fundamental Rights at Work (1998). As a provider of private security services, PGL recognises that the core of its services are centred on the rights to life and security of person, the right to own property and the right to freedom of movement.


Third Party Grievance Complaint Procedure Policy for Human Rights-related Abuse Connected to Prudential Guards Limited    

As part of a broader initiative to ensuring the full implementation of our human rights commitments, our Grievance Complaint Procedure Policy is established to provide effective communication channels for all stakeholders (Personnel and Third Parties) to submit any complaint in connection with our operations. All PGL personnel, members of the public including organizations are able to draw attention to potential or actual human rights related abuse connected with our operations.

This process aims to ensure that PGL becomes aware of the wrong, and that complaints are investigated and resolved in a manner which is transparent, fair and offers effective remedial measures. We therefore, enjoin all PGL staff members and third parties to utilise this procedure.

What Constitutes a Complaint Under the Pocess?   

A potential or actual violation by an employee of PGL corporate standards/policies (2) a potential or actual breach of human rights norm - whether in relation to a client, supplier, or other stakeholders.

What Type of Complaint Can Be Made?   

The complaint should be factual and evidence-based. Consequently, the complainant should be able to provide information to substantiate the issue(s) complained of, and its link to PGL operations/business.

Who Can Lodge a Complaint?   

Any personnel of PGL, individual members of the public or organization directly affected by an issue, or an organization with a formal mandate to represent individuals or communities directly affected by the issue complained of.

Will a Staff Complainant Be Penalised for Reporting?   

Personnel who report wrongdoings in good faith are provided protection against any retaliation for making such reports, such as shielding them from unwarranted or otherwise inappropriate disciplinary measures.

What Remedies are Offered?   

In all cases, each incident is immediately investigated and resolved on a case-by-case basis and as such, measures proffered vary according to the rights at risk. Remedies can include amongst other actions, a recommendation by PGL management for the immediate prevention of the wrong complained of, to forestall future recurrence.

How Can A Complaint Be Made?   

Personnel who report wrongdoings in good faith are provided protection against any retaliation for making such reports, such as shielding them from unwarranted or otherwise inappropriate disciplinary measures.

Dedicated phone number: +234 809 395 0182.
Written submissions addressed to: The Manager, Legal Services, Prudential Guards Limited, Km 14, Lekki-Epe Expressway, Ikota Lagos.
Email:This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it.